Systems Integration
Connect the systems you already run so data flows, processes hand off cleanly, and nobody re-types the same information twice.
What this service is
Every growing business in Eswatini ends up with a patchwork of disconnected systems: an accounting package (Pastel, Sage, Xero or QuickBooks), a CRM, an HR system, a stock platform, an MTN MoMo or eMali payments gateway, a Microsoft 365 tenant, a print fleet. On their own, each works fine. Together, they fight each other — reports disagree, staff re-key data at month-end, customers fall through the cracks between sales and finance.
Busiquip Systems Integration designs and builds the glue that makes these systems cooperate. APIs, middleware, automated workflows, scheduled syncs, single sign-on, and the small custom scripts that remove manual re-keying nobody has time for. We make your existing investments work harder before you spend another lilangeni on new software — and we leave behind documentation so the integration outlives the project.
What we do
API & webhook integration
Direct API integration between your SaaS and on-premise systems. Real-time sync where it matters, scheduled batch sync where it doesn't.
Accounting integrations
Sage One, Pastel Partner / Xpress, Xero, QuickBooks. Sync invoices, customers, GL postings, bank feeds and stock movements automatically.
Payments integration
MTN MoMo, eMali, Standard Bank Eswatini, Nedbank Eswatini, First National Bank Eswatini, Stripe, PayFast. Reconcile incoming payments against invoices automatically.
Microsoft 365 / Google Workspace
Identity federation, single sign-on, automated user provisioning, mailbox routing, SharePoint and Drive sync with line-of-business systems.
Workflow automation
Power Automate, Zapier, Make and custom scripts that eliminate approvals-by-email and manual data entry between systems.
Middleware & ETL
Custom middleware where off-the-shelf connectors don't exist. Extract, transform and load between databases, files, APIs and queues.
Print & document workflow
Konica Minolta DispatcherPhoenix integration, scan-to-folder, scan-to-email-with-OCR, automated routing of invoices and POs into your ERP.
Data migration
One-time migrations between systems — old ERP to new, on-premise to cloud, legacy CRM to HubSpot or Zoho — with reconciliation reports so you know nothing was lost.
Our process
Map
We diagram your current systems and data flows. The painful bits — where staff re-key, where reports disagree, where customers fall through the cracks — get flagged for the integration shortlist.
Design
Target integration architecture: which connectors, sync frequency, what happens when something fails, what gets logged. Signed off before any code is written.
Build
Two-week sprints. Each sprint ships a working integration into production. You see progress weekly, not in a six-month "big bang".
Operate
Monitoring, alerting and a support retainer so a broken sync at month-end becomes a 15-minute phone call, not a finance-team crisis.
What you get
Every engagement ends with concrete deliverables — you don't pay for slides, you pay for outcomes.
Engagement & pricing
Indicative pricing in lilangeni. Every project gets a fixed-scope quote once we understand your specific needs.
Single Connector
One integration between two systems — for example Sage to Pastel, or MoMo collections into accounting. Delivered in 1 to 3 weeks.
Multi-System Project
A connected stack across 3 to 6 systems with workflow automation, identity federation and full operational handover. 4 to 10 weeks.
Managed Integration Support
Ongoing monitoring, API maintenance when vendors change, and SLA-backed support for live integrations.
Where we've done this
A sample of systems integration engagements with Eswatini businesses. Specific client details are kept confidential.
A QSR chain in Mbabane and Manzini
Connected the till system to Pastel and an inventory platform — finance closes month-end in 2 days instead of 9, and head office sees daily stock variance per outlet.
A logistics business in Matsapha
Synced fleet GPS tracking with billing — invoices generate automatically off completed trips, eliminating SZL 90,000+ of unbilled revenue per quarter.
A multi-branch financial services firm
Integrated CRM, M365 and MoMo collections so client onboarding, communication and payment reconciliation flow without manual intervention.
Frequently asked questions
Which platforms do you integrate?
Anything with an API. Common ones in Eswatini: Sage, Pastel, Xero, QuickBooks, Salesforce, HubSpot, Zoho, Microsoft 365, Google Workspace, Konica Minolta DispatcherPhoenix, MTN MoMo, eMali, Stripe, PayFast and the major Eswatini bank portals.
Will it survive when a vendor changes their API?
Yes. We version-pin integrations, monitor vendor changelogs, and include API maintenance in the support retainer. Breaking changes get patched before month-end, not after a 3am surprise.
Do you build custom software too?
For one-off bridges and adapters, yes — that's integration. For larger products like a customer portal or internal app, see our Web & Software Development service.
Can you migrate us off our old system?
Yes. One-time data migrations with reconciliation reports are a regular part of our work — typically as part of moving onto a new ERP, CRM or accounting platform.
How do you handle credentials and security?
API credentials are stored in encrypted secret stores (Azure Key Vault, GCP Secret Manager or HashiCorp Vault depending on stack). We never email or share credentials in plaintext.
What if the integration breaks at month-end?
Clients on a managed support retainer get a 30-minute response SLA in business hours and a 2-hour SLA outside hours. Most issues are resolved before finance even notices.
Related services
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AI Systems & Automation
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Software Development
Custom software, mobile apps, POS and ERP systems built around your workflow — replace spreadsheets and manual processes.
Let's talk about systems integration
Book a no-obligation conversation with a Busiquip specialist in Mbabane. We'll listen first and propose later.